Faq´s

FAQS

Please contact our support team for assistance at info@acquapelle.com.

Products

Can Acquapelle Skin products be use on all skin types?

We are pleased to say that Acquapelle Skin products have been formulated to benefit all skin type, including sensitive skin.

Is Acquapelle natural and cruelty free?

Yes!

Each ingredient is carefully elected to deliver maximum benefits without compromising our commitment to being natural and cruelty-free.

Are your products safe to use while pregnant?

It is always best to consult your physician if you are pregnant or breastfeeding.

Shipping

Where do you ship?

We only ship in the United States.

Do you ship internationally?

At this time, we do not ship internationally. If you have a special request, please email us at info@acquapelle.com

What is your shipping cost policy?

We offer free ground shipping for orders over $80. We offer expedited shipping for a fee.

My package is marked as delivery, but I can’t find it. What can I do?

Some carriers may mark packages as delivered, but they deliver it the following day. If you do not receive your package the following day, please call the carrier for updates and email us at info@acquapelle.com

Orders

Help my order is missing!?

Please contact our support team for assistance at info@acquapelle.com

How do I change or cancel my order?

Please email us at info@acquapelle.com for any changes to your order. As long as your order has not been processed, we can make changes to your order

How do I track my order?

Please allow 1-2 days for processing and check your email to find tracking information for your package. As soon as your order is fulfilled, we will send an email with your tracking information. It may take up to 2 days for the carrier to update the tracking information. If your tracking number isn’t updating, please email us at info@acquapelle.com

My order is missing an item, what should I do?

Please contact us right away at info@acquapelle.com

My Item(s) arrived damaged, what should I do?